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If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please file a return request on the app or website within 3 days.
Valid reasons to return an item
Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
Delivered Product is incorrect (presentation different on the website) / incomplete (missing parts)
Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only
Conditions for Returns
The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
The product must include the original tags, user manual, warranty cards, freebies, and accessories
The product must be returned in the original and undamaged manufacturer packaging / box.